Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Data not adding

pcelino
Tuning in

on ‎27-09-2022 15:50

Hi, my son and wife's phones have just used up all their data (we think their phones stopped using WiFi and went onto data) so I added 1gb of data. I have received a text to say that it has been added but it hasn't. I did it at 7:30am this morning and now it is 3:50pm. Any ideas as my son needs it to access his bus ticket every morning 🤦‍♂️

0 Kudos
3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎27-09-2022 16:13

Hi @pcelino,

Thanks for posting and welcome back to the community.

I'll send you a PM now to check this.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos

pcelino
Tuning in

on ‎27-09-2022 18:51

This has now been sorted, thanks for the response.

0 Kudos

John_GS
Forum Team
Forum Team
In response to pcelino

on ‎28-09-2022 10:33

Thanks for joining me on PM, pcelino.

Just to update the thread, this has been sorted. Please do pop back if you ever need anything

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Top