Alert on account

[afstuart99]

My mobile account has the following message "You have an alert on this account" prevents me making phone calls and txting for the over 3 weeks and dispite multiple calls to the help line nothing seems to be happening to sort out the problem,  my account is upto date and my phone number has been with virgin for several years so I am at a loss as to what to do. any help would be appreciated.

[MOD EDIT: unrelated hyperlink removed from post]

[Kath_F]

Hi afstuart99, 

Thanks for your post and apologies to hear you are having an issue with this alert. 

So we can check the account, we'll need to confirm some details with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,