Upgraded online but still not actioned

[brettbrtsk]

Hi

on the 24th October I agreed a new contract, got the paperwork from virgin but now there seems no sign of my new contract and can’t speak to anyone about it as it seems the people on the phone don’t have the same access as the web team.

ive just got a bill come in which is a lot more than the contract I agreed online.

how do I get thi sorted out?

thanks

brett

[HavencroftKev]

This would appear to be happening a lot judging by all the similar post on here.

I'm in the same position too, starting to wish I just gave my 30 days notice to cancel now especially after I was offered a really good deal for Sky Stream.  

[newapollo]

Hi brett,

any regrades requested over the phone are usually updated immediately unless they require new equipment to be sent out, in which the regrae won't be completed until the new equipment has been activated.

Regrades requested by any other method can take up to 14 days as they are processed manually by a back office team.

[brettbrtsk]

All I want to be able to do is talk to someone who can actually resolve this, can it really be this hard. The online deal is a good one but now at the moment I’ll be paying about £40 more than I should be at no fault of my own. Please just sort it out and ensure I get my refund for the over payment