TV360 remote

[Sportster]

I upgraded online to TV360 and was told my kit would be delivered 11/04/24 by courier. I then rec an email to tell me my remote would be posted but don’t worry if you’re not in because it’s small enough to go through the letter box. Kit arrived and sat on table awaiting the postman with the remote ! Eventually on opening the box 2 remotes inside. Did the upgrade, quite straight forward, unfortunately on my contract I now seem to have lost TNT sport 🤬 and I’m still waiting for my remote 🤣🤣🤣

[Akua_A]

Hi @Sportster 

Welcome to our community forums and thank you for your first posts. Sorry to hear you have not received your remote and you have seen an unexpected change in your package agreement. We want to do our best to look into this for you and help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,