20-05-2021 20:49 - edited 20-05-2021 20:49
Tried watching on Windows 10 and got this error after 5 seconds of blurry images... Tried a few times.
on 20-05-2021 20:39
I want to see what my sky devices are ahead of the last day of the Premier League this weekend as I want to multi screen, but it's not working. https://manage-virgintvgo.virginmedia.com/skydevices
How can I access the list of Sky devices?
on 20-05-2021 21:23
Caused by having snipping tool open. Which I only opened to show I couldn't manage sky devices...
on 22-05-2021 08:27
Hi @arrgee1991,
Thank you for getting in touch, I am sorry that you're having this problem. Could you please try following these steps for me?
Please let me know if the same result occurs, and I will raise this issue with the appropriate team.
Kind regards,
Laurie
on 22-05-2021 09:17
Hi arrgee1991,
Thanks for your post and apologies to hear that you are having an issue watching Sky Sports.
What were you trying to watch at the time?
What browser were you using?
Please make sure your browser is full up to date. Try deleting the cache and cookies on the browser too and try again.
Are you still having the same error message?
Pop back and let us know.
Thanks,
on 22-05-2021 13:48
@laurie_c "4. Select on Manage my Sky Devices"
That's when I get the issue. I can't get to the point where I can manage the devices.
on 22-05-2021 14:08
on 22-05-2021 14:31
Hi arrgee1991,
Sorry, now the threads are merged can we just clarify a few things? 🙂
Are these separate issues you are having?
First issue: watching live TV via the Sky Sports website.
Second issue: unable to view the devices you have registered to use the Sky Sports website
Can you let me know the browser you are using? Can you ensure this is up to date and clear the cache and cookies too.
Let us know.
Thanks,
on 22-05-2021 16:04
The issue I have is I can't manage my sky sports devices. Merging two separate issues is just going to confuse it.
on 22-05-2021 16:09
Are these separate issues you are having?
Yes
First issue: watching live TV via the Sky Sports website.
I have rectified that. It was the snipping tool that caused the error.
Second issue: unable to view the devices you have registered to use the Sky Sports website
Can you let me know the browser you are using? Can you ensure this is up to date and clear the cache and cookies too.
Chrome, Edge, Internet Explorer all of them. All up to date. I am loathe to clear cache and cookies as that will use up one of my Virgin media devices, so I will have a third chrome (which I can't distinguish) and just one device change left.