on 30-10-2019 22:32
Hi There,
I am trying to watch Sky Sports on the App on my Windows PC. Everytime I load it the app loads and just reterns a black screen. The app then crashes/disapears after 5-10 seconds. I have tried the following with no success:
Re starting computer
Re installing the app (after a full unistall)
Turning off all firewalls
And multiple options of the above!
Any advice/suggestions would be much appriciated!
on 02-11-2019 10:49
Hi ricimartin,
Thanks for your post and welcome to our community 🙂
Can you confirm if you've tested signing in on a different browser?
Are you able to use the app on other devices fine?
Alex_Rm
on 02-11-2019 11:53
Hi Alex,
thanks for the reply. Yes I have done the following:
tried to use internet explorer instead of chrome. No luck
my brother has a Mac. He can watch it on his mac in our house (so I’ve ruled out the internet router causing problems)
ive uninstalled and reinstalled multiple times so not sure what to do next.
ive also made sure my windows PC is fully updated to the latest software it’s a brand new computer but it’s previously worked totally fine with no issues
id appreciate any advice.
many thanks
rich
on 05-11-2019 08:09
Morning ricimartin,
I've popped you over a private message so I can get a few more details from you.
Kind regards,
Alex_Rm
on 22-06-2020 15:38
I have exaclty this problem - any solution?
on 22-06-2020 15:39
please send me the details too. i have the same issue
on 25-06-2020 13:02
I can see you've already created your own thread in regards to this so we'll leave it on there to find a resolution for you.
Thanks, Emily.
on 05-11-2020 19:46
I have exactly the same problem. Can someone please assist? I can open Virgin TV Go and watch BT sport but when I select Sky Sports and install their app its runs, produces a blank screen and drops out. I've tried numerous installs, browsers etc with no luck.
Thanks
on 09-11-2020 15:55
Hi Dean_Romford, thanks for the message and sorry to hear that you are getting this, are you able to send us a screen shot and any error messages which you are getting? Chris
on 13-11-2020 20:49
Yes I have the same problem, have had for weeks now. Please help.