Keep getting same message..cannot register your device at the moment.

[Pauld102]

Sky go app says up to limit but the virgin app won't let me register new device.

[Pauld102]

Hi, I have already posted this message but no reply as yet.

tv go works fine on the virgin app but when trying to open on sky app says limit reached. Tried removing in device management even though only 5 devices are on but will not allow me to remove the one which isn’t used . Please help

[newapollo]

Hi @Pauld102 

Sky device management is separate to the TVGo devices.

Try using https://manage-virgintvgo.virginmedia.com/skydevices  

Any errors either try in an icognito window or a different browser.

[Zak_M]

Good evening @Pauld102. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with registering a device.

Please could you expand a little more on the app you are having issues for?  The sky sports app has a different limit to the virgin go app.

Kind regards,

Zak_M

[Pauld102]

Yes thanks for the reply.  I'm using both apps which you have to do to view the sky sports even though subscriptions are with virgin. The sky app says reached the limit but the only place to remove devices is on the virgin app and it won't let me.

[newapollo · Accepted solution]

Hi again @Pauld102 

As per the screenshot below you should see the following page and be able to delete the Sky devices when logged in via

 http://manage-virgintvgo.virginmedia.com/skydevices 

tvgo sky devices

[Pauld102]

Absolutely brilliant....thank you so much for taking the time to help me sort the problem. 

[newapollo]

Hi again @Pauld102 

I'm pleased you managed to sort out your devices.

Stay safe and take care.