Very Low speed - TF7

[andrewcr]

Hi,

I've noticed in the last 24 hours that my broadband speed is extraordinarily slow. It ought to be 200Mb/s. Using SamKnows I got:

Latency 35.5 ms

Jitter 20.5 ms

Download 4.70 Mbps

Upload 19.7 Mbps

I've attached my logs also:

Status:
Item Status Comments
Acquired Downstream Channel (Hz)
395000000

Locked
Ranged Upstream Channel (Hz)
53700002

Locked
Provisioning State
Online

Downstream:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 395000000 3.4 31 256 qam 33
2 267000000 2.2 26 256 qam 17
3 275000000 2 27 256 qam 18
4 283000000 1.9 27 256 qam 19
5 291000000 2 27 256 qam 20
6 299000000 2.2 27 256 qam 21
7 307000000 2.4 27 256 qam 22
8 315000000 3.2 28 256 qam 23
9 323000000 3.5 28 256 qam 24
10 331000000 3.7 28 256 qam 25
11 339000000 3.7 29 256 qam 26
12 347000000 3.9 29 256 qam 27
13 355000000 4 29 256 qam 28
14 363000000 4.1 30 256 qam 29
15 371000000 3.9 30 256 qam 30
16 379000000 3.5 30 256 qam 31
17 387000000 3.5 31 256 qam 32
18 403000000 3.5 31 256 qam 34
19 411000000 3.2 31 256 qam 35
20 419000000 2.9 31 256 qam 36
21 427000000 2.5 31 256 qam 37
22 435000000 2.5 32 256 qam 38
23 443000000 2.4 32 256 qam 39
24 451000000 2.4 32 256 qam 40

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 31.4 18066379 4
2 Locked 26.9 139761495 86188262
3 Locked 27 174946027 50909809
4 Locked 27.1 186806595 38980859
5 Locked 27.3 205536013 19878690
6 Locked 27.5 216173726 8355054
7 Locked 27.8 219712772 2563533
8 Locked 28 217113574 619609
9 Locked 28.3 207271645 80039
10 Locked 28.9 176759423 1533
11 Locked 29.2 143613079 32
12 Locked 29.5 115648603 12
13 Locked 29.7 93485681 1
14 Locked 30.2 67664960 1
15 Locked 30.5 45829476 0
16 Locked 30.8 34733212 0
17 Locked 31.1 22870643 0
18 Locked 31.6 14149103 0
19 Locked 31.6 14026694 0
20 Locked 31.9 10102348 0
21 Locked 31.9 8300099 0
22 Locked 32.2 7243442 0
23 Locked 32.5 4925167 0
24 Locked 32.6 4135642 0

Upstream:
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700002 43 5120 64 qam 2
2 39399913 43 5120 64 qam 4
3 46199981 43 5120 64 qam 3
4 60299961 43 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Configuration:
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
g87dsfd;kfoA,.iyewrkldJKD

Primary Downstream Service Flow
SFID 18836
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 18835
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log:
Time Priority Description
17/04/2021 18:40:32 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:40:28 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:35:32 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 18:35:32 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 17:26:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 17:26:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 14:42:35 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 14:42:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 13:35:2 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 12:44:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 11:22:33 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 22:44:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 22:24:14 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 22:24:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 23:10:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 06:35:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 11:49:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 10:24:13 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 10:24:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 01:41:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Please could somebody take a look and advise? Thanks.

[andrewcr]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5	37	256 qam	25
2	267000000	4	37	256 qam	17
3	275000000	3.9	37	256 qam	18
4	283000000	3.7	37	256 qam	19
5	291000000	3.7	37	256 qam	20
6	299000000	4.1	36	256 qam	21
7	307000000	4.1	36	256 qam	22
8	315000000	4.8	36	256 qam	23
9	323000000	5.1	36	256 qam	24
10	339000000	5.1	37	256 qam	26
11	347000000	5	36	256 qam	27
12	355000000	5.1	36	256 qam	28
13	363000000	5.3	37	256 qam	29
14	371000000	5	37	256 qam	30
15	379000000	4.6	37	256 qam	31
16	387000000	4.5	37	256 qam	32
17	395000000	4.5	37	256 qam	33
18	403000000	4.5	36	256 qam	34
19	411000000	4.1	36	256 qam	35
20	419000000	3.7	36	256 qam	36
21	427000000	3.5	36	256 qam	37
22	435000000	3.5	36	256 qam	38
23	443000000	3.2	37	256 qam	39
24	451000000	3	37	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	37213	1082
2	Locked	37.6	46934	1199
3	Locked	37.6	37829	677
4	Locked	37.6	38656	922
5	Locked	37.3	31049	866
6	Locked	36.6	32264	1085
7	Locked	36.6	42784	1779
8	Locked	36.6	42849	2364
9	Locked	36.3	33331	2267
10	Locked	37.6	35750	1033
11	Locked	36.6	36433	1531
12	Locked	36.3	33066	1789
13	Locked	37.3	21113	858
14	Locked	37.3	10644	385
15	Locked	37.3	5764	111
16	Locked	37.3	4469	102
17	Locked	37.6	2499	128
18	Locked	36.6	1416	100
19	Locked	36.3	1378	105
20	Locked	36.6	1124	257
21	Locked	36.6	1163	104
22	Locked	36.3	1462	184
23	Locked	37.3	1407	8460
24	Locked	37.3	1620	129

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.5	5120	64 qam	1
2	39400002	44.5	5120	64 qam	4
3	46199981	45.5	5120	64 qam	3
4	53700000	45.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0

[andrewcr]

Network Log

Time Priority Description

26/04/2021 11:48:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 14:34:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 10:27:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 16:24:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 11:47:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 09:04:26	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 09:04:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 17:08:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 16:15:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 10:58:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 04:38:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:50:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:42:35	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:41:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:41:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:41:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:41:53	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 02:57:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 00:21:3	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 00:17:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

From the logs we can see 5 T3 timeouts and numerous RCS Partial Service errors. Also noticed that the number of Pre and Post RS errors have been creeping up.

In summary:

Pro's: speed using ethernet cable to connect to hub is now above 200Mb/s.

Con's: there still seem to be connectivity issues - T3 timeouts, Partial Service errors, occasional packet loss and weirdly drop in wireess speed from hub.

I look forward to your responses.

[Ayisha_B]

Hi @andrewcr,

Thanks for your post.

I have had another look at the account and there appears to be no issues. Your power levels are all within spec and the congestion issue in your area which was previously identified has been sorted. 

It has been 5 days since you last rebooted your hub. Are you able to do so now? This will refresh your connection and allow your devices to hop onto the least congested channels. 

[andrewcr]

Hi Ayisha,

Thanks for getting in touch. I have now rebooted the hub and I suppose I shall need to continue monitoring to see if this rectifies the apparent connectivity issues described in my earlier posts. As I mentioned wireless speeds between the hub and other devices in my home appeared to have dropped. The hub restart appears to have corrected this so that's some good news.

Thanks,

Andrew.

[Ayisha_B]

Hi Andrew,

That's great to hear! 

Hoping things stabilise here on 🙂

[andrewcr]

I've been monitoring for quite some time now and things are not looking good. Here are the BQM's for Saturday, Sunday and Monday just gone:

As you can see the latency is terrible and it clearly worsens during peak hours. Significant packet loss is also visible.

Hub logs to follow.

[andrewcr]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	163000000	11.8	38	256 qam	4
2	139000000	12.8	38	256 qam	1
3	147000000	12.4	38	256 qam	2
4	155000000	12	38	256 qam	3
5	171000000	11.6	38	256 qam	5
6	179000000	11.5	38	256 qam	6
7	187000000	11.3	38	256 qam	7
8	195000000	11	38	256 qam	8
9	203000000	10.6	38	256 qam	9
10	211000000	10.4	38	256 qam	10
11	219000000	10.3	37	256 qam	11
12	227000000	10	37	256 qam	12
13	235000000	10	37	256 qam	13
14	243000000	9.8	37	256 qam	14
15	251000000	9.8	37	256 qam	15
16	259000000	9.6	37	256 qam	16
17	267000000	9.8	37	256 qam	17
18	275000000	9.8	37	256 qam	18
19	283000000	10	37	256 qam	19
20	291000000	10	37	256 qam	20
21	299000000	10.4	37	256 qam	21
22	307000000	10.1	37	256 qam	22
23	315000000	10.5	36	256 qam	23
24	323000000	10.8	36	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	289439	1363
2	Locked	38.9	102488	1464
3	Locked	38.9	161145	1522
4	Locked	38.9	234820	1389
5	Locked	38.9	348286	1578
6	Locked	38.6	496210	1863
7	Locked	38.9	705288	1950
8	Locked	38.9	987030	1769
9	Locked	38.6	1411161	1650
10	Locked	38.6	1917576	1822
11	Locked	37.6	2221094	1866
12	Locked	37.6	2599594	2316
13	Locked	37.6	3475681	2940
14	Locked	37.6	4579087	3647
15	Locked	37.3	5196080	3406
16	Locked	37.3	6053536	2941
17	Locked	37.6	7151201	1981
18	Locked	37.6	8337775	1774
19	Locked	37.6	10173851	1790
20	Locked	37.3	11568292	1650
21	Locked	37.6	13090443	1531
22	Locked	37.3	16588760	1656
23	Locked	36.6	20331269	1627
24	Locked	36.3	24633271	1688

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	40.5	5120	64 qam	2
2	39400000	40.5	5120	64 qam	4
3	46200000	40.5	5120	64 qam	3
4	60300004	40.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

11/05/2021 12:30:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 11:14:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 10:50:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:27:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:27:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:27:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:24:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:24:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:23:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:23:16	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:23:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:06:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:06:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:06:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:05:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:05:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:05:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:05:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:05:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 08:04:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream power levels seem high to me. Also alarming numbers ot pre and post RS errors. Logs contain plenty of Partial Service errors and T3 time outs. Can you take a look at this please?

[Robert_P]

Hello andrewcr

From looking at the account there are a few issues that stand out, some devices connected to your 5Ghz wireless network are experiencing issues. These seem to be TV boxes and an Amazon device, there are also some power level issues across the downstream channels.

These will require a technician as there is no longer any indication of congestion on the account or area. I'm going to send you a Private Message to get some more details form you and look forward to your reply.

Rob

[andrewcr]

Thanks Rob,

I responded to your private message a couple of hours ago. No sign of a booking yet. Will you be sending me a private message with the info or should I look elsewhere?

[Robert_P]

Hello andrewcr,

Apologies for the delays, I have now arranged for a technician to attend, if you check here but it may take a couple of hours to update. Please let me know here if this is okay or if there are any individuals shielding in the property and I can look to reschedule the appointment.

Rob