on 14-05-2022 15:19
I have been using a speed checker for the past month and my connection has only reached 100 mbs on one occasion in the last month.when I brought it to Virgins attention they say there is a fault and they are working on it.
So I guess I have to test it constantly and notify Virgin but I thought Virgin were supposed to do that and guarantee the speed?
Answered! Go to Answer
14-05-2022 15:58 - edited 14-05-2022 15:59
What speed package are you on - 100 - I assume? What Hub model do you have?
How exactly are you testing speeds?
See this
_______________
If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. Connect a suitable computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected
Test speeds at... https://speedtest.samknows.com/ - try on 2 different browsers.
If they are still low – boot your device into safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
14-05-2022 15:58 - edited 14-05-2022 15:59
What speed package are you on - 100 - I assume? What Hub model do you have?
How exactly are you testing speeds?
See this
_______________
If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. Connect a suitable computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected
Test speeds at... https://speedtest.samknows.com/ - try on 2 different browsers.
If they are still low – boot your device into safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
on 14-05-2022 16:10
Thanks John, I appreciate your info. I do not have a computer and I am sitting next to the hub when j am using the internet. I have recorded varying speeds from .08 to 107 mbs over the month. Even if the apps aren't the best or most accurate method of testing speed, surely the signal should be closer to 100 on most occasions? Upload is constant at 10.2.
on 14-05-2022 17:20
on 14-05-2022 17:27
Brilliant help John, thanks very much. I will try your suggestions but I am a bit of noobie so it may take a while. Thanks again.
on 14-05-2022 17:58
@Bugflanders01 wrote:So I guess I have to test it constantly and notify Virgin but I thought Virgin were supposed to do that and guarantee the speed?
VM do that on 1Gb and its causes ping spikes mostly every hour.
on 17-05-2022 09:06
Hi @Bugflanders01,
Thank you for your posts and welcome to our community forums. We're here to help.
I'm so sorry to hear that you've been experiencing some issues with your connection speeds recently. I've checked over things on our systems and I'm unable to find any known faults currently that would be impacting the line. Is this problem ongoing for you today?
If it is, has the advice that's been provided by the other members of the community thus far helped at all?
Thanks,