18-08-2021 17:21 - edited 18-08-2021 17:22
Hello, I was getting extremely slow speeds yesterday, so I restarted my router and after it restarted it would not connect to the internet the web page on the router was showing access denied on the internet. So I did the pinhole reset and that seems to get it to connect again, but the speeds are still super slow than they should be.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -4 | 37 | 256 qam | 1 |
2 | 147000000 | -3.5 | 38 | 256 qam | 2 |
3 | 155000000 | -3.5 | 38 | 256 qam | 3 |
4 | 163000000 | -3.4 | 37 | 256 qam | 4 |
5 | 171000000 | -3.4 | 38 | 256 qam | 5 |
6 | 179000000 | -3.4 | 38 | 256 qam | 6 |
7 | 187000000 | -3.2 | 38 | 256 qam | 7 |
8 | 195000000 | -3.4 | 38 | 256 qam | 8 |
9 | 203000000 | -3.5 | 38 | 256 qam | 9 |
10 | 211000000 | -3.5 | 37 | 256 qam | 10 |
11 | 219000000 | -3.9 | 32 | 256 qam | 11 |
12 | 227000000 | -3.5 | 31 | 256 qam | 12 |
13 | 235000000 | -4.2 | 38 | 256 qam | 13 |
14 | 243000000 | -4.2 | 38 | 256 qam | 14 |
15 | 251000000 | -5 | 38 | 256 qam | 15 |
16 | 259000000 | -5.4 | 38 | 256 qam | 16 |
17 | 267000000 | -6.2 | 38 | 256 qam | 17 |
18 | 275000000 | -6 | 38 | 256 qam | 18 |
19 | 283000000 | -4.9 | 38 | 256 qam | 19 |
20 | 291000000 | -4.7 | 38 | 256 qam | 20 |
21 | 299000000 | -4.4 | 38 | 256 qam | 21 |
22 | 307000000 | -4.2 | 38 | 256 qam | 22 |
23 | 315000000 | -4 | 38 | 256 qam | 23 |
24 | 323000000 | -4 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 4745795 | 650231 |
2 | Locked | 38.6 | 3744805 | 288789 |
3 | Locked | 38.6 | 3363335 | 428313 |
4 | Locked | 37.6 | 3068388 | 438883 |
5 | Locked | 38.6 | 2119281 | 121156 |
6 | Locked | 38.6 | 2046631 | 110747 |
7 | Locked | 38.6 | 1783776 | 110729 |
8 | Locked | 38.9 | 1431311 | 58303 |
9 | Locked | 38.9 | 1216797 | 46606 |
10 | Locked | 37.3 | 1308111 | 57672 |
11 | Locked | 32.2 | 8977102 | 97526 |
12 | Locked | 31.9 | 5714553 | 63990 |
13 | Locked | 38.9 | 881554 | 29988 |
14 | Locked | 38.9 | 798022 | 26277 |
15 | Locked | 38.6 | 818277 | 31150 |
16 | Locked | 38.9 | 750213 | 26251 |
17 | Locked | 38.6 | 838349 | 37163 |
18 | Locked | 38.6 | 666175 | 19681 |
19 | Locked | 38.6 | 503431 | 8115 |
20 | Locked | 38.9 | 411916 | 5011 |
21 | Locked | 38.6 | 354997 | 3794 |
22 | Locked | 38.6 | 313408 | 3054 |
23 | Locked | 38.6 | 268174 | 2349 |
24 | Locked | 38.9 | 267607 | 2345 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 51 | 5120 | 64 qam | 5 |
2 | 46200000 | 51 | 5120 | 64 qam | 3 |
3 | 39399765 | 51 | 5120 | 64 qam | 4 |
4 | 53699998 | 51 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Network Log
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 51 | 5120 | 64 qam | 5 |
2 | 46200000 | 51 | 5120 | 64 qam | 3 |
3 | 39399765 | 51 | 5120 | 64 qam | 4 |
4 | 53699998 | 51 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Network Log
Time Priority Description
18/08/2021 15:50:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 15:49:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 15:48:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 15:45:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 13:13:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 13:06:59 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:49:28 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:49:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:49:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 12:42:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 09:12:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 08:59:4 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 08:58:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 08:55:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 08:53:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 08:53:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 06:23:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 06:23:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 06:20:28 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 06:20:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 18-08-2021 17:28
on 18-08-2021 17:31
on 18-08-2021 17:32
on 18-08-2021 17:33
Oh Ok holding tight
18-08-2021 19:24 - edited 18-08-2021 19:27
Down RS errors may be an issue too. Whilst waiting here can you start from a blank sheet bt doing this. Down powers are on the low side too. And the logs look bad ! I will ask VM to take a look here
___________
Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort. And see if the Up power levels are still high (>51)
on 18-08-2021 19:47
Hi @Philip8, thanks for getting in touch.
Apologies for the issues you've had with your broadband.
Further to the helpful advice offered above (thank @lotharmat & @jbrennand) I wasn't able to look into it using your forum details alone, please get back to me via PM and we'll be able to help further.
Tom
on 18-08-2021 20:04
Hello ok, a bit lost here is where do I need to look to see the RS error counts in the setting?
Also, my speed seems to be better right now not sure if something changed or somehow fixed its self.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -3.5 | 38 | 256 qam | 1 |
2 | 147000000 | -3 | 38 | 256 qam | 2 |
3 | 155000000 | -3 | 38 | 256 qam | 3 |
4 | 163000000 | -2.9 | 38 | 256 qam | 4 |
5 | 171000000 | -2.9 | 38 | 256 qam | 5 |
6 | 179000000 | -3 | 38 | 256 qam | 6 |
7 | 187000000 | -2.7 | 38 | 256 qam | 7 |
8 | 195000000 | -3 | 38 | 256 qam | 8 |
9 | 203000000 | -3.2 | 38 | 256 qam | 9 |
10 | 211000000 | -3.2 | 38 | 256 qam | 10 |
11 | 219000000 | -3.5 | 37 | 256 qam | 11 |
12 | 227000000 | -3.2 | 36 | 256 qam | 12 |
13 | 235000000 | -4 | 38 | 256 qam | 13 |
14 | 243000000 | -3.9 | 38 | 256 qam | 14 |
15 | 251000000 | -4.7 | 38 | 256 qam | 15 |
16 | 259000000 | -5.2 | 38 | 256 qam | 16 |
17 | 267000000 | -6 | 38 | 256 qam | 17 |
18 | 275000000 | -6 | 38 | 256 qam | 18 |
19 | 283000000 | -4.7 | 38 | 256 qam | 19 |
20 | 291000000 | -4.5 | 38 | 256 qam | 20 |
21 | 299000000 | -4.2 | 38 | 256 qam | 21 |
22 | 307000000 | -3.9 | 38 | 256 qam | 22 |
23 | 315000000 | -3.9 | 38 | 256 qam | 23 |
24 | 323000000 | -3.7 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 151446 | 5489 |
2 | Locked | 38.6 | 116798 | 3970 |
3 | Locked | 38.9 | 87208 | 3927 |
4 | Locked | 38.6 | 64041 | 3907 |
5 | Locked | 38.9 | 46450 | 2153 |
6 | Locked | 38.6 | 43259 | 2035 |
7 | Locked | 38.9 | 36984 | 841 |
8 | Locked | 38.6 | 32141 | 541 |
9 | Locked | 38.9 | 29239 | 479 |
10 | Locked | 38.9 | 28465 | 462 |
11 | Locked | 37 | 29837 | 484 |
12 | Locked | 36.6 | 26707 | 371 |
13 | Locked | 38.9 | 23656 | 345 |
14 | Locked | 38.9 | 22501 | 312 |
15 | Locked | 38.6 | 22791 | 191 |
16 | Locked | 38.9 | 22031 | 181 |
17 | Locked | 38.6 | 23832 | 200 |
18 | Locked | 38.6 | 20019 | 167 |
19 | Locked | 38.6 | 16294 | 126 |
20 | Locked | 38.9 | 14027 | 97 |
21 | Locked | 38.6 | 13044 | 92 |
22 | Locked | 38.9 | 12180 | 66 |
23 | Locked | 38.9 | 10785 | 53 |
24 | Locked | 38.6 | 10819 | 55 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 51 | 5120 | 64 qam | 1 |
2 | 46200000 | 51 | 5120 | 64 qam | 3 |
3 | 39400000 | 51 | 5120 | 64 qam | 4 |
4 | 53700000 | 51 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 18-08-2021 20:05
Network Log
Time Priority Description
18/08/2021 18:53:13 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 18:51:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 18:29:22 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 18:29:8 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:58:26 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:58:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:56:14 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:52:21 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:52:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:51:44 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:51:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:51:10 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:47:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:46:32 | critical | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:46:32 | Error | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:46:32 | critical | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:46:32 | critical | Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:41:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 17:40:59 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/08/2021 16:56:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 19-08-2021 01:29
in the second downstream table - the 2 columns marked pre &b post RS errors 🙂
I can see from comparing the two tables you posted that they are still accumulating far too quickly - and you will probably need a Tech visit
Reply to @Tom_F by PM and he will sort something for you