Slow Download Speeds After Engineer Visit

[Ell1]

Engineer attended this morning due to gardener cutting the external Virgin coax cable which runs to my house - Full loss of service.

Engineer ran new cable and services have been restored. Unfortunately I am now only received around 40Mb download whereas I used to receive 600Mb+ (Oomph).

Upload speed seems fairly normal around 40Mb.

When attempting 'Network Diagnostic Tool' whilst logged into router, gets to about 10-20% and internet cuts out for few seconds where test fails. Can watch packets drop from continuous ping externally before coming back several seconds later.

Up:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300046	49.8	5120	64 qam	1
2	39400014	50.8	5120	64 qam	4
3	46199966	49.8	5120	64 qam	3
4	53700000	49.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Down:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.2	37	256 qam	25
2	203000000	1.2	37	256 qam	9
3	211000000	0.9	37	256 qam	10
4	219000000	0.7	25	256 qam	11
5	227000000	0.7	34	256 qam	12
6	235000000	0.7	37	256 qam	13
7	243000000	0.4	37	256 qam	14
8	251000000	0	36	256 qam	15
9	259000000	-0.2	37	256 qam	16
10	267000000	-0.4	37	256 qam	17
11	275000000	-0.4	37	256 qam	18
12	283000000	-0.2	37	256 qam	19
13	291000000	0	37	256 qam	20
14	299000000	1.2	37	256 qam	21
15	307000000	1.7	37	256 qam	22
16	315000000	2.2	37	256 qam	23
17	323000000	2.2	37	256 qam	24
18	339000000	2.5	37	256 qam	26
19	347000000	2.7	37	256 qam	27
20	355000000	3.4	37	256 qam	28
21	363000000	3.2	37	256 qam	29
22	371000000	3.4	38	256 qam	30
23	379000000	3.2	37	256 qam	31
24	387000000	2.7	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	4966	16169
2	Locked	37.3	17396	36773
3	Locked	37.3	3995	26660
4	Locked	25.7	40729106	602122231
5	Locked	34.4	47352	13501
6	Locked	37.3	3702	14999
7	Locked	37.6	2043	18984
8	Locked	36.6	1933	20446
9	Locked	37.6	2400	21652
10	Locked	37.3	2267	26815
11	Locked	37.3	1934	27401
12	Locked	37.3	1690	24914
13	Locked	37.6	3464	12399
14	Locked	37.3	4609	13997
15	Locked	37.3	9423	19587
16	Locked	37.6	2917	21635
17	Locked	37.6	3249	15061
18	Locked	37.6	2517	25733
19	Locked	37.6	2120	27412
20	Locked	37.3	1471	27014
21	Locked	37.6	1750	26164
22	Locked	38.9	2283	23506
23	Locked	37.6	2604	21297
24	Locked	37.6	2099	18995

[Molly_G]

Hey all, 

Just to jump on here, I've been able to locate your account @Ell1 using your forums details and have just tried running some checks from our end. 

There's currently an outage in your area that's likely to be affecting things at the moment - this is a planned outage and not an SNR but nevertheless, is likely to be impacting your services today.

The estimated fix time is 15:00 (this afternoon). Fault Ref: C01224580 .

I'd advise to wait for this time before posting latest logs, and then we'll also be in a much better position to investigate this further.

Drop back in the meantime if you do have any queries.

Kind regards,