Following also with interest.
New install a week ago which during sales process and pre engineer visit wwas clear that i would require 3x pods to cover our house as this is what was needed with Sky and formerly BT. Disappointed that this wasnt provided on installation and instead we are forced to call up and beg for pods which are supposed to be provided 'if required' under the Wifi Max/Volt' package.
The website gives instructions to order a pod through a Wifi Max tab, which when logging in does not exist. The virgin connect app reccomends a pod is needed when running diagnostics and getting 4mbs, but gives no facility to order one.
I have since spoken to three separate advisors, in install, technical and general customer services to order a pod. Each time i've been advised the order has been placed and I will receive order confirmation within 72h. Nothing has arrived at all.
There seems to be a deliberate attempt to make these pods very difficult to order with misleading information and a merry go round process which ultimately leads you to having to talk to someone, who pretends to order a pod and then doesnt.
Also add in, if you need three pods you can only order one at any one time. You have to put this online, and run more diagnostics to 'prove' that one is needed. Its ridiculous, can some from Virgin please help me and the OP to get this sorted??
