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How do I order a POD

Kellym3
Joining in

on ‎06-02-2024 14:18

I’ve got ‘poor’ connection in 2 rooms and I want to order a pod but I can find how/where to order anywhere?!?! I just keep ending up back at the same place on the app. I’ve tried website etc HELP!! 

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎06-02-2024 14:23

The official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod.

If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎06-02-2024 16:44

Are you on a package that includes "free" Pods ?  If not, getting your own equipment is more cost effective.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
Forum Team
Forum Team

on ‎09-02-2024 13:36

Hey Kellym3,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to get your WiFi pod ordered. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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