Order placed but not received welcome email or delivery information

[Samoli]

Hi,

Placed an order with setup for the 9th of July. I haven't received an email other than the contract, therefore I can’t create and account and the router hasn’t arrived.

please can you help?

Many Thanks,

Sam

[newapollo]

Hi Sam,

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

[Ashleigh_C]

Hi there @Samoli 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your new account and I'd be happy to check on this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[asdfjkl4]

Hi, I'm having the same issue. All I have an order reference number from approving the pre-contract documents.

[Ashleigh_C]

Hi there @asdfjkl4 

I am so sorry to hear that you are also facing this issue and thank you for your first post to our community forums, welcome to the team. 

I'd be happy to take a closer look into this with you via a private message so we can figure out what has happened. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.