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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

My work VPN suddenly not working

Ive been with VM for about 4-5 years and have never had an issue. Since yesterday my work laptop, on which I have to use a VPN to access the hospital systems is losing connection every few minutes, making working from home almost impossible. I have a...

elbee8_1 by Tuning in
  • 19 replies
  • 0 kudos

Horrible speeds

Anyone else having issues in the EN4 area since Friday? Speed has gone through the floor, should be 600Mbps now down to 60Mbps (Ethernet direct to the hub) and very unstable constant disconnects. What’s happened? Status says all okay, have rebooted h...

Why doesnt Realspeed find my router?

Hi again, new gig1self install and I'm still without any support. Speeds are poor, upload is 0.3 from speediest consistently. Realspeed cannot be found on my network when in router mode?? I need to find out why. Someone on these forums mentioned that...

superloopy by On our wavelength
  • 8 replies
  • 0 kudos

After Broadband Speed Free upgrade download speed poor

HiAfter receiving free upgrade from M200 to M250 email from Virgin I reset router as instructed ..Prior to this my download speed was 214mb/s upload 20mb/sNow Upload speed is 25mb/s  but download is anywhere from 2mb/s to 100 mb/s and everyvalue in b...

romasz by Tuning in
  • 6 replies
  • 0 kudos

Slow upload speeds

Hi, I am experiencing extremely slow upload speeds on my Virgin Broadband. The self service help page tells me that my broadband is working normally. Not sure what to do, could I have someone look into this?

Wine99 by Tuning in
  • 9 replies
  • 0 kudos

Hub4 Lagg has virgin changed something

My lagg connection no longer works since the network went down a week or so ago, I assume for some work to be carried out. Now my lagg connection no longer works, its been running fine for over 2 years.Have virgin changed something on the network? An...

TheRonin by Joining in
  • 1 replies
  • 0 kudos

Extremely Low Upload Speed

All There was a recent outage last week on my broadband service, it’s now back pain, I have the M264 package, my download speed is fine around 260Mbps but my upload speed is a paltry 1.6 - 2.0 Mbps with a packet loss of around 10% Cannot do VC calls ...

Simmos01 by Joining in
  • 2 replies
  • 0 kudos

Intermittent internet returns!

I've had two engineer visits and a repull now.After the second visit everything seemed great but unfortunately after a couple of weeks the errors have returned and the internet has been so bad last couple of days I've had to resort to tethering using...

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Blakey47 by On our wavelength
  • 3 replies
  • 0 kudos

How can I boost my speed?

Hi all,I am, apparantly, on 100mb internet connection. However, my speed regularly drops to below acceptable. Is there any way of guaranteeing a stable connection?? Or is the only option to leave Virgin. Oh, I do not want to keep rebooting my router....