@danouk At some point there must surely be an expectation that the end users who pay full price for a service that they're not getting will ask....What is going on?
Not with VM. If people keep paying, then as far as VM are concerned everything looks good from their end. The precise regularity of the start and stop of packet loss suggests something on a timer, but whatever it is that regularity ought to help with fault detection. Even basic network noise detection should be able to pin down the source of the noise by a simple but systematic process of isolation. But after six weeks or so, and apparently no nearer to a fix (other than meaningless fix dates that come and go without improvement) it seems that VM haven't been particularly diligent in looking at this.
Question for VM staff: Has the matter been escalated to the AFM? And if it has, are the field team still scratching their heads and whistling through their teeth, because if they are, isn't it time to involve the pointy head networks wizards?
danouk: Have you raised a formal complaint? Might as well do this, ask for the fault to be fixed in line with VM's legal obligation for deliver their service with reasonable skill and care, given them two weeks to do this, and ask for compensation for the barely usable connection, the poor service and poor communication? Use the online form in My Virgin Media, state that you want a deadlock letter if they can't agree to that, see what happens. If they don't come up with a settlement that suits you, escalate to CISAS using the deadlock letter. If you don't have the deadlock letter you need to wait eight weeks from the complaint being acknowledged with a reference number by VM. That's a long time, on current progress it's possible that the fault may not have been resolved even then.
