on 03-08-2021 13:12
My contract is for M100 broadband but my account shows M50 and a speed test confirms the slower speed. Virgin's Help Desk couldn't explain this. I've just upgraded by adding TV.
Has anyone else encountered this problem?
on 03-08-2021 15:32
on 03-08-2021 18:29
Hi John,
Thanks for responding.
The figure showing is 57500000 so this means it's set as M50 I presume.
on 03-08-2021 18:36
on 05-08-2021 13:22
Hi TW30227,
Thanks for posting and welcome to our community 🙂
Sorry to hear you've been experiencing some slow speeds.
I've been able to locate your account using your forum details and can see you've been in contact.
Let me know if you do still need help with anything,
Alex_Rm
on 05-08-2021 13:57
Hi,
Thanks for following up. The issue was resolved yesterday by Virgin engineer during tv install.
Cheers.
on 05-08-2021 14:01
Great to hear TW30227,
Thanks for letting us know.
Alex_Rm