I'm blocked from website

[andyglenbarr]

mullfamilies.co.uk is a genealogy website. I'm being blocked from accessing it on 2 android phones and 2 PCs using Windows 10. I've tried uninstalling FSecure and contacted FSecure. They're not the issue. Tried the usual clearing cache etc. I can access by switching off Blueyonder WiFi and using mobile data, so Blueyonder appears to be the problem. Can you help?

[用心棒]

Hope you have better luck this time around but do persist if they continue denying the issue is theirs to resolve.

FYI::

HTTP 403
⋮
HTTP 403 is an HTTP status code meaning access to the requested resource is forbidden. The server understood the request, but will not fulfil it.
⋮
{source: HTTP 403 - Wikipedia]

[andyglenbarr]

Thank-you I will try that.

[andyglenbarr]

Thank you, your instructions worked, can connect to website now. 

The site said someone on the same domain 82.97 had tried to hack them, and had been blocked.

Cheers!

[用心棒]

Good to read issue has been resolved.

Do consider advising the site operator that should they have evidence of malicious activity from a Virgin Media IP Address then it can be reported here NetReport - Virgin Media; select an abuse type of Network attack and follow the instructions to complete report.

[Paulina_Z]

Hi @andyglenbarr,

Thank you for coming back to us and for updating the thread. Glad to hear that @用心棒, has been able to assist you further and that your issue is now resolved! 🙂

If you come across any further issues, please let us know. We're here to help.

Thank you.