on 03-02-2023 11:15
I am also experiencing this issue, I cannot register online no matter how many password variations I try.
I've tried clearing my cache, using a different browser & using a different device but experience the same problem.
I am a new customer, my broadband contract has not commenced yet, so maybe this is the issue?
It's also frustrating as I'm experiencing issues with my pre-installation and every time I call to resolve I'm recommended to create an online account, so if you could help I'd really appreciate it.
on 04-02-2023 11:29
Thanks for posting and welcome to the community
Sorry to hear you're having issues with the online account
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill