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Can't disable WebSafe

BeanMerchant
Joining in

on ‎18-05-2024 12:44

My WebSafe settings were automatically turned on and when I go to my account settings to turn them off, all I get is a page that says "Oops, looks like something's gone wrong on our side. Please try again" and this has been happening for the last few days now.

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4 REPLIES 4

legacy1
Alessandro Volta

on ‎18-05-2024 14:08

Use another DNS on your device like 1.1.1.1, 8.8.8.8 or 9.9.9.9

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Carley_S
Forum Team
Forum Team

on ‎19-05-2024 14:20

Hi @BeanMerchant 

Welcome to the community forums

Sorry to hear that you're having issues managing your web safe options. 

Do you get the same error when using the app and a browser at all? 

Here to help 🙂
Virgin Media Forums Agent
Carley
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BeanMerchant
Joining in

on ‎20-05-2024 14:16

Thank you for the replies, the issue has been resolved now.

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Nathan_B
Forum Team
Forum Team
In response to BeanMerchant

on ‎21-05-2024 14:18

Great stuff 😊 Glad to hear it. Let us know if you need anything further, we're always happy to help.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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