faulty hub

[popeye45]

When my Hub 3  modem was installed 2 or 3 months ago the light was showing a white colour. In the last couple of weeks it has turned an Orangy Red colour. A virgin engineer was working nearby so i asked him was this normal. His immediate reply was  'Its overheating, and should be replaced. How can I request this please?

This is my first post, so hi to all, an elderly popeye45

[John_GS]

Hi popeye45

Thanks for posting and welcome to the community. 

I'll send you a PM now to assist further.

Best,

[John_GS · Accepted solution]

Thanks for joining me on PM popeye45

Just to update the thread, the engineer visit was booked in. 

Let us know how the visit goes 🙂

Best,