WiFi pod failing

[Eljkr]

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a Blue flashing light (sometimes Green) and is no longer visible on the VM Connect App.  Is it possible to force it to connect?

[Beth_G · Accepted solution]

Hi Elijkr

Thanks for your post - sorry to hear you're having issues connecting your Pods to your new Hub. This is completely normal as we will need to repair the Pods with the Hub.

I've dropped you a message so I can get that put in place for you 😊