on 13-04-2021 21:43
No idea if this is even the correct lace to post, but i can't seem to find a drop down selection that covers this
I used to be able to go onto Shopto.net earlier this year, im on the hunt for a ps5 for my nephew, now the last month or so i just cant get on. i get an error whcih ill post an image of
I have tried 4 browsers, still nothing, i tried on my phone on wifi, nothing, 4g i can get onto it and with a VPN i can reach the website, so i can only imagine it's one of the websites blocked by Virgin, my question is, why would it be blocked?
Answered! Go to Answer
on 14-04-2021 07:47
on 18-04-2021 13:55
@wevsky wrote:They do not seem to have an email address or web chat available, so would involve actually talking to them on the phone or writing an actual letter. which i cant see me doing, i will have to continue using a vpn
Based on similar issues reported on this forum with PSN blocking IPs and Sony support being unhelpful, I think it is unlikely you will get anywhere with Shopto. As it is their hosting provider UKFast doing the blocking Shopto probably have no idea it is happening.
Getting a clean report from the links I provided is not definitive proof that there is not malware on your LAN, so I'd still recommend checking for malware on all your devices.
It could be that you have inherited an IP from someone who did have malware, in which case the Shopto site should allow access again after a few days. The inherently sticky nature of VM IPs makes this scenario less likely, but not impossible.
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Scott
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on 13-04-2021 22:05
on 14-04-2021 02:14
on 14-04-2021 05:46
The website thinks you have been using the site beyond reasonable shopping habits and has blocked you not virgin. Perhaps you have been constantly refreshing a page or suchlike whilst trying to bag a shiny new ps5?
on 14-04-2021 07:16
on 14-04-2021 07:18
on 14-04-2021 07:47
on 14-04-2021 08:09
on 17-04-2021 16:33
As others have stated it is not a VM error, but rather a page generated by Shopto's hosting provider. Their security system seems to be detecting suspicious traffic from your VM IP which it is interpreting as a DDoS attack. Details of the security system here:
https://www.ukfast.co.uk/ddos-protection.html
I'd check all device on your LAN for malware and see if either of these sites flag anything for your IP:
https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test
https://www.akamai.com/us/en/clientrep-lookup/
______________________
Scott
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 17-04-2021 16:57
Nothing dodgy to report on my IP