on 30-06-2021 17:36
Our SuperHub 3, keeps dropping out with messages in the log similar to these. It seems to be when there is more traffic, and it resolves itself in a few minutes, but is far from ideal when we are working from home
0/06/2021 16:09:17 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:09:3 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:05:27 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:05:27 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:05:2 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:04:35 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:03:58 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
Regards
Peter
on 30-06-2021 18:05
If you post up your Hub stats over 3/4 posts someone should pop along and spot any issues with levels and errors etc
on 30-06-2021 20:59
Status
Acquired Downstream Channel (Hz) | 259000000 | Locked |
Ranged Upstream Channel (Hz) | 39400000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 259000000 | -0.5 | 40 | 256 qam | 16 |
2 | 139000000 | 1 | 40 | 256 qam | 1 |
3 | 147000000 | 0.7 | 40 | 256 qam | 2 |
4 | 155000000 | 0.7 | 40 | 256 qam | 3 |
5 | 163000000 | 0.2 | 40 | 256 qam | 4 |
6 | 171000000 | 0.5 | 40 | 256 qam | 5 |
7 | 179000000 | 0.4 | 40 | 256 qam | 6 |
8 | 187000000 | 0.2 | 38 | 256 qam | 7 |
9 | 195000000 | 1.5 | 40 | 256 qam | 8 |
10 | 203000000 | 0.5 | 40 | 256 qam | 9 |
11 | 211000000 | -0.5 | 40 | 256 qam | 10 |
12 | 219000000 | -0.2 | 40 | 256 qam | 11 |
13 | 227000000 | -0.5 | 40 | 256 qam | 12 |
14 | 235000000 | -0.4 | 40 | 256 qam | 13 |
15 | 243000000 | -0.5 | 40 | 256 qam | 14 |
16 | 251000000 | -0.4 | 40 | 256 qam | 15 |
17 | 267000000 | -0.2 | 40 | 256 qam | 17 |
18 | 275000000 | -0.5 | 40 | 256 qam | 18 |
19 | 283000000 | -0.4 | 40 | 256 qam | 19 |
20 | 291000000 | -0.4 | 40 | 256 qam | 20 |
21 | 299000000 | 0 | 40 | 256 qam | 21 |
22 | 307000000 | -0.5 | 40 | 256 qam | 22 |
23 | 315000000 | -0.2 | 40 | 256 qam | 23 |
24 | 323000000 | -0.5 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 85494 | 11419 |
2 | Locked | 40.3 | 4648184 | 747155 |
3 | Locked | 40.3 | 475683 | 55241 |
4 | Locked | 40.3 | 199915 | 38130 |
5 | Locked | 40.3 | 196045 | 34745 |
6 | Locked | 40.3 | 179681 | 31980 |
7 | Locked | 40.3 | 173726 | 29271 |
8 | Locked | 38.9 | 168123 | 27315 |
9 | Locked | 40.3 | 160769 | 26113 |
10 | Locked | 40.3 | 153335 | 23803 |
11 | Locked | 40.3 | 147348 | 21520 |
12 | Locked | 40.3 | 134639 | 19985 |
13 | Locked | 40.3 | 130756 | 18846 |
14 | Locked | 40.3 | 119374 | 16681 |
15 | Locked | 40.3 | 101732 | 15345 |
16 | Locked | 40.3 | 93633 | 12833 |
17 | Locked | 40.3 | 79158 | 9883 |
18 | Locked | 40.9 | 75082 | 8710 |
19 | Locked | 40.3 | 68934 | 7935 |
20 | Locked | 40.3 | 62152 | 7058 |
21 | Locked | 40.9 | 57879 | 6799 |
22 | Locked | 40.9 | 54135 | 6282 |
23 | Locked | 40.3 | 49772 | 6115 |
24 | Locked | 40.3 | 48811 | 6111 |
on 30-06-2021 21:00
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 48 | 5120 | 64 qam | 2 |
2 | 25800000 | 46.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 46.5 | 5120 | 64 qam | 3 |
4 | 46200000 | 48 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 22 | 0 |
2 | ATDMA | 0 | 0 | 96 | 0 |
3 | ATDMA | 0 | 0 | 116 | 0 |
4 | ATDMA | 0 | 0 | 8 | 0 |
on 30-06-2021 21:01
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | ,.iyewrkldJKDHSUBsgvca698 |
Primary Downstream Service Flow
SFID | 10892 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 10891 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 30-06-2021 22:34
There are lots of upstream T3’s and high Pre & Post errors. These are accumulative since in the was last power cycled, so we cannot tell how recently they occurred. So, please power cycle your hub and post a new set of stats after a few hours. We can then see if this is the underlying problem.
on 01-07-2021 12:56
I power cycled the modem at 23:00 30/06/21 (22:00 UTC log time) and now have new errors.
01/07/2021 11:48:11 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:48:11 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:52 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:31 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:31 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:51 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:51 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:31 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:31 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:41:25 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:41:16 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:23:35 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:22:57 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 22:56:53 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 22:56:48 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
on 01-07-2021 12:57
No changes on modem status page
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 259000000 | -3.5 | 38 | 256 qam | 16 |
2 | 139000000 | -5.7 | 38 | 256 qam | 1 |
3 | 147000000 | -5.5 | 38 | 256 qam | 2 |
4 | 155000000 | -5.2 | 38 | 256 qam | 3 |
5 | 163000000 | -5.4 | 38 | 256 qam | 4 |
6 | 171000000 | -4.7 | 38 | 256 qam | 5 |
7 | 179000000 | -4.7 | 38 | 256 qam | 6 |
8 | 187000000 | -3.4 | 38 | 256 qam | 7 |
9 | 195000000 | -3.5 | 38 | 256 qam | 8 |
10 | 203000000 | -4.2 | 38 | 256 qam | 9 |
11 | 211000000 | -4.2 | 38 | 256 qam | 10 |
12 | 219000000 | -4 | 38 | 256 qam | 11 |
13 | 227000000 | -4.2 | 38 | 256 qam | 12 |
14 | 235000000 | -3.7 | 38 | 256 qam | 13 |
15 | 243000000 | -3.9 | 38 | 256 qam | 14 |
16 | 251000000 | -3.5 | 38 | 256 qam | 15 |
17 | 267000000 | -3 | 40 | 256 qam | 17 |
18 | 275000000 | -3.4 | 40 | 256 qam | 18 |
19 | 283000000 | -3 | 40 | 256 qam | 19 |
20 | 291000000 | -2.9 | 40 | 256 qam | 20 |
21 | 299000000 | -2.5 | 40 | 256 qam | 21 |
22 | 307000000 | -2.7 | 40 | 256 qam | 22 |
23 | 315000000 | -2.5 | 40 | 256 qam | 23 |
24 | 323000000 | -2.7 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 50 | 104 |
2 | Locked | 40.3 | 36777 | 2609 |
3 | Locked | 40.9 | 1362 | 229 |
4 | Locked | 40.3 | 280 | 186 |
5 | Locked | 40.3 | 136 | 160 |
6 | Locked | 40.3 | 118 | 101 |
7 | Locked | 40.9 | 114 | 97 |
8 | Locked | 38.9 | 114 | 94 |
9 | Locked | 40.3 | 143 | 101 |
10 | Locked | 38.9 | 107 | 94 |
11 | Locked | 40.3 | 95 | 95 |
12 | Locked | 40.9 | 80 | 89 |
13 | Locked | 40.3 | 80 | 104 |
14 | Locked | 40.3 | 81 | 84 |
15 | Locked | 40.3 | 67 | 92 |
16 | Locked | 40.3 | 67 | 85 |
17 | Locked | 40.3 | 57 | 66 |
18 | Locked | 40.3 | 55 | 76 |
19 | Locked | 40.9 | 61 | 62 |
20 | Locked | 40.3 | 46 | 77 |
21 | Locked | 40.3 | 48 | 71 |
22 | Locked | 40.9 | 58 | 76 |
23 | Locked | 40.3 | 38 | 70 |
24 | Locked | 40.3 | 65 | 68 |
on 01-07-2021 12:58
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 48 | 5120 | 64 qam | 2 |
2 | 25800000 | 47.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 48 | 5120 | 64 qam | 3 |
4 | 46200000 | 49 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
2 | ATDMA | 0 | 0 | 9 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 01-07-2021 13:01