Packet loss

[johnrs1970]

Hi,

Over the past week or so packet lost seems to be getting worse and is now making gaming frustrating.  More noticeable after planned work this week in the NG5 area of Nottingham.

Today I disconnected everything, turned off wireless so there was only 1 device connected to rule out another device causing the issue.  Swapped cables too and still no difference.

Getting lost of warning and not sure if this is causing the issue (ive "XX" out some of the mac address in case)

RCS Partial Service;CM-MAC=18:35:d1:XX:XX:XX;CMTS-MAC=00:01:5c:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0;

If someone could cast their expert eyes of this that would be amazing.

Thank you

DOWN Stream Info

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	6.5	38	256 qam	9
2	211000000	6.4	38	256 qam	10
3	219000000	6	38	256 qam	11
4	227000000	5.6	38	256 qam	12
5	235000000	5.5	38	256 qam	13
6	243000000	5.3	38	256 qam	14
7	251000000	5	40	256 qam	15
8	259000000	5.5	38	256 qam	16
9	267000000	5.8	38	256 qam	17
10	275000000	6	40	256 qam	18
11	283000000	6.1	40	256 qam	19
12	291000000	6.1	40	256 qam	20
13	299000000	6.3	38	256 qam	21
14	307000000	6.4	40	256 qam	22
15	315000000	6.4	40	256 qam	23
16	323000000	6.3	40	256 qam	24
17	331000000	6.5	40	256 qam	25
18	339000000	6.5	40	256 qam	26
19	347000000	6.4	40	256 qam	27
20	355000000	6.3	40	256 qam	28
21	363000000	6.5	40	256 qam	29
22	371000000	6.4	40	256 qam	30
23	379000000	5.9	40	256 qam	31
24	387000000	5.8	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	183501	20
2	Locked	38.9	17143	23
3	Locked	38.9	35316648	170025302
4	Locked	38.9	5	0
5	Locked	38.9	394123	25
6	Locked	38.9	54359	43
7	Locked	40.3	6183459	18
8	Locked	38.9	1287681	20
9	Locked	38.9	13321	24
10	Locked	40.3	1225	19
11	Locked	40.3	880	21
12	Locked	40.3	141067	21
13	Locked	38.9	214464	26
14	Locked	40.3	5620	28
15	Locked	40.3	350	20
16	Locked	40.3	204	23
17	Locked	40.9	161	19
18	Locked	40.3	96	18
19	Locked	40.3	66	20
20	Locked	40.9	72	15
21	Locked	40.3	74	17
22	Locked	40.3	60	19
23	Locked	40.3	36	18
24	Locked	40.3	111	205

Upstream Info

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600034	41.8	5120	64 qam	1
2	43100093	41.5	5120	64 qam	2
3	36599728	41.3	5120	64 qam	3
4	30099839	41	5120	64 qam	4
5	23599862	40.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[jbrennand]

Those RS stats are worrying. Can you do this..
_______________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and any T3 ones) you have a problem (noise) that only a Tech visit will sort.

___________________________

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Tudor]

From the stats I would guess at noise ingress from DAB radio especially on channel 3. 

[johnrs1970]

Thanks  Will do all this today and report back.

[johnrs1970]

VM Router powered off for over 5 mins.  All cables checked and re seated 

This is after about 20 mins of router being back on

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	6.6	38	256 qam	9
2	139000000	8.8	38	256 qam	1
3	147000000	8.4	38	256 qam	2
4	155000000	8	38	256 qam	3
5	163000000	7.5	38	256 qam	4
6	171000000	7.8	38	256 qam	5
7	179000000	7.5	38	256 qam	6
8	187000000	7.5	38	256 qam	7
9	195000000	7	38	256 qam	8
10	211000000	6.1	38	256 qam	10
11	219000000	6	38	256 qam	11
12	227000000	5.6	38	256 qam	12
13	235000000	5.3	38	256 qam	13
14	243000000	5.3	38	256 qam	14
15	251000000	5	40	256 qam	15
16	259000000	5.3	38	256 qam	16
17	267000000	5.9	38	256 qam	17
18	275000000	6.3	40	256 qam	18
19	283000000	6	40	256 qam	19
20	291000000	6	40	256 qam	20
21	299000000	6.5	38	256 qam	21
22	307000000	6.5	40	256 qam	22
23	315000000	6.3	40	256 qam	23
24	323000000	6.4	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	0	0
2	Locked	38.6	3	19
3	Locked	38.9	4	0
4	Locked	38.6	5	0
5	Locked	38.9	0	0
6	Locked	38.6	4	0
7	Locked	38.9	0	0
8	Locked	38.6	6	0
9	Locked	38.9	4	0
10	Locked	38.9	6	0
11	Locked	38.9	5	0
12	Locked	38.9	6	0
13	Locked	38.9	0	0
14	Locked	38.9	0	0
15	Locked	40.3	8	0
16	Locked	38.6	0	0
17	Locked	38.9	0	0
18	Locked	40.3	6	0
19	Locked	40.3	0	0
20	Locked	40.3	0	0
21	Locked	38.9	0	0
22	Locked	40.3	6	0
23	Locked	40.3	0	0
24	Locked	40.9	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	41.8	5120	64 qam	1
2	43100312	41.8	5120	64 qam	2
3	36600000	41.5	5120	64 qam	3
4	30100000	41.3	5120	32 qam	4
5	23600000	40.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[johnrs1970]

after a few days looks like I could be back to square 1

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	5.5	38	256 qam	9
2	139000000	8.1	38	256 qam	1
3	147000000	7.6	38	256 qam	2
4	155000000	7.3	38	256 qam	3
5	163000000	6.9	38	256 qam	4
6	171000000	6.8	38	256 qam	5
7	179000000	6.6	38	256 qam	6
8	187000000	6.5	38	256 qam	7
9	195000000	6	38	256 qam	8
10	211000000	5.3	38	256 qam	10
11	219000000	5	38	256 qam	11
12	227000000	4.6	38	256 qam	12
13	235000000	4.4	38	256 qam	13
14	243000000	4.1	38	256 qam	14
15	251000000	4	40	256 qam	15
16	259000000	4.4	38	256 qam	16
17	267000000	4.6	40	256 qam	17
18	275000000	4.9	40	256 qam	18
19	283000000	4.9	40	256 qam	19
20	291000000	4.9	40	256 qam	20
21	299000000	5	38	256 qam	21
22	307000000	5.1	40	256 qam	22
23	315000000	5.1	40	256 qam	23
24	323000000	5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	3559	5727
2	Locked	38.9	152	2248
3	Locked	38.6	156	2292
4	Locked	38.9	139	2304
5	Locked	38.9	121	2479
6	Locked	38.9	90	2055
7	Locked	38.9	55	1976
8	Locked	38.9	118	9663
9	Locked	38.9	962	8751
10	Locked	38.9	165	2308
11	Locked	38.9	114	2396
12	Locked	38.6	109	2526
13	Locked	38.9	154	9865
14	Locked	38.9	3870	6043
15	Locked	40.3	4103	5533
16	Locked	38.9	3393	5664
17	Locked	40.3	2440	5522
18	Locked	40.3	2682	5404
19	Locked	40.3	2522	5836
20	Locked	40.3	3201	6913
21	Locked	38.9	1901	8524
22	Locked	40.3	116	10327
23	Locked	40.3	69	2604
24	Locked	40.3	97	2657

[Chris_W1]

Hi johnrs1970

We can see that there is an area outage which is causing an intermittent service, the fault number is F010247766 and this is estimated to be fixed on the 15th November. - Chris.