on 09-04-2023 14:31
The two green arrow lights have been flashing on and off for a couple days. Called the line to check for area fault, it said no fault in my area. Then called virgin media the staff said there is an connection issue and their guys are fixing it, which was the exact same thing they told me when I called them couple days ago. Kept telling me to wait for 24 hours and call back if the issue is still there. I explained it has been 24 hours and the issue is still there, tell me to wait for 24 hours again. It is so painful to chat with the staff as they are just like a recording machine. I did not expect I am paying for this terrible service.
on 09-04-2023 15:09
on 11-04-2023 18:39
Hi @VMRay,
Thank you for your post and welcome to our forums 😊
I am sorry to hear you were having some issues and thank you @jbrennand for your helpful advice on this.
How are your connections looking since your post?
Zoie