New customer but no equipment

[SuSco0410]

I signed up to Virgin last week, received my confirmation welcome email and advised that my equipment would arrive on 21st May however I have received no further communication or equipment.

[Christy_D · Accepted solution]

Good evening,

Thanks for reaching out to us and sorry to hear that you have had no communication yet. 

I will pop over a private to take a few details to investigate this for you.

Thanks,

Christy