Showing results for 
Search instead for 
Did you mean: 

Moving router

Joining in

Hi. Currently I have my Virgin router in the sitting room at the front of the house near the TV and the reception isn't great in some of the rooms. I'd like to have it moved to somewhere more central and understand Virgin can do this for a £25 fee. Please advise.


Very Insightful Person
Very Insightful Person

Yes, there would be a non fault call out fee of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2