QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Delayed Installation

I’m a new home owner and confused as to what is going on and was wondering if anyone on here could help as VM customer services has been awful. We ordered our broadband on the 24th November and have been constantly pushed back and it is now at the 22...

Cal3 by Joining in
  • 2 replies
  • 0 kudos


I have just received a new hub 3 for my recently purchased property. The cat5 CABLES already wired through flat to the office in garden are not registering on the hub (light indicators not on), but the cat6 cable supplied with the new hub does regist...

MMonroe by Tuning in
  • 4 replies
  • 0 kudos

New package old account

Hi I have a ‘new’ virgin media account but I’m using the same email as my old virgin media account and therefore can’t login into the connect app as it says the account is deactivated

Jimmer1 by Joining in
  • 1 replies
  • 0 kudos

Broadband - Block of Flats

I live in a roughly 20-year-old purpose-built apartment building. When I purchased my flat 7 years ago, I inquired about Virgin Media services and was informed they were unavailable in my building. Recently, I discovered that two of my neighbours in ...

No plug for white cablw

Hi,I recently signed up for virgin media wifi. I have received my starter pack, however there is no virgin media wall socket for me to connect my white circular cable. There is a virgin media box however it does not have the right plugs available (sh...

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Call from 0161

Hi I have been having intermittent dropouts over past couple of weeks but hadn’t got round to calling about this yet. Just took a call from above number he said he was calling from Virgin and asked if I had had speed issues and dropouts in last few d...

Geoff-s by Tuning in
  • 2 replies
  • 0 kudos

Fibre optic cable replacement

I'm in the process of converting a bedroom into a office so when I had virgin fttp installed I told the engineer where I wanted the router to be and they supposedly made the cable from the wall long enough but its not.Im looking at ordering a replace...

ttonk81 by Joining in
  • 3 replies
  • 0 kudos

Anyone having BB issues in Sheffield

Is anyone having Broadband issues in Sheffield? I was streaming ITV football and it dropped and white light on hub is flashing. Even after turning it off and on. Site says no issues and we’ve reported it in past only for them to cancel both engineers...

zanderc9 by Joining in
  • 2 replies
  • 0 kudos