Forum Discussion

swswswsw's avatar
swswswsw
Joining in
25 days ago

Constant high latency and dropped packets over the last few weeks

Been having high latency spikes and dropped packets constantly.Also, I am locked at 50mbps for my max traffic rate even though its meant to be 150

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c66786647c966f32166b514861e7c18629b96c9-02-03-2025

  • This has been happening for the past 3 weeks ( the dropped packets) where 2 days was just complete packet loss.Also i have been having high latency ever since using virgin media

     

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Which speed package are you actually on?  VM don't have a max traffic rate of 150

    https://www.virginmedia.com/broadband/our-speeds-explained

    Aside from your BQM you should also provide the network logs.  Type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter. 

    When the page appears click ‘Check Router Status’ 

     When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.

    Then copy paste (Don't post pictures) the information from the Downstream, Upstream, Configuration and Network logs.