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Dazzybigfella's avatar
Dazzybigfella
Tuning in
16 days ago
Solved

Internal Wall socket

Hi, I am new to virgin media broadband. The internal wall socket the red light flashes constantly, is this supposed to happen? Also I am not getting the speed I ordered. Done all the online checks and virgin stay everything is working.  Any help appreciated.
wall socket issue
  • Dazzybigfella's avatar
    Dazzybigfella
    8 days ago

    Hi, a second engineer came out. When I had the broadband installed originally approx 1 month ago  the engineer used an older version of the white box on the wall. Also he didn’t connect a second box which I think if memory is correct an isolated “thing”. Basically wrong install now corrected by installing up-to date white box which is flush with the wall and installing the isolator. The light is now green. 

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  • Dazzybigfella's avatar
    Dazzybigfella
    Tuning in
    8 days ago

    Hi, a second engineer came out. When I had the broadband installed originally approx 1 month ago  the engineer used an older version of the white box on the wall. Also he didn’t connect a second box which I think if memory is correct an isolated “thing”. Basically wrong install now corrected by installing up-to date white box which is flush with the wall and installing the isolator. The light is now green.