Moving cables

[Kbisson]

I am about to buy a new tv and will need the cables from the virgin box and connections extended to the other side of the room. How much will this cost and how quickly can it be done.

regards Kathy

[newapollo]

Hi @Kbisson 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

As to how quickly it can be done, this will depend upon engineer availability but should be within 4 or 5 days.

[Natalie_L]

Hi Kbisson, 

Welcome to the Community and thank you for posting. 

We would be happy to arrange an appointment to complete the rewire for you but as newapollo has advised, this will be charged at £25. 

If you wish to proceed, please let us know and we will look in to our technician availability for you.

Thanks,