Hi all, had Virgin installed almost 3 weeks ago now, and have been experiencing hourly latency spikes which apparently are due to the remote speed test virgin conduct on the new Hub 5x, tried phoning customer support, the “specialised” team I was transferred to genuinely asked “what is latency” and then proceeded to tell me that I haven’t been experiencing high latency and that it’s highest has been 7ms, I told her I have it recorded on thinkbroadband.com with the BQM, she then proceeded to tell me this is an outdated website (Virgin moderators on community forums literally told me to use this) and that I should use Samknows to monitor it, seen many posts about this same issue and most have said that having an engineer wasn’t able to fix it, just looking for advice and what the best thing to do would be, or if there’s any way to fix it, apparently the tests aren’t mean to happen if network activity is detected, but this happens whether I’m gaming or not, was wondering if maybe there’s something that will create enough traffic to make it so that activity is detected which also won’t hinder my gaming experience too much.
