Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Replacement hub
My Hub shows a constant red light , after 2 lengthy chats with on line support, both times I was informed I would be sent a replacement to arrive within 3-4days , the last time was two weeks ago and I have still not recieved said replacement . All th...
WIFI connection unreliable
My virgin media WIF is supplied by a Hub 5 router and I use 3 Devolo adapters to create a mesh network in an effort to provide a consistent signal throughout my house.Despite this my wife has a constant problem with connecting her phone and work lapt...
Virgin media installed in area but I can’t get it.
Our area had virgin media installed around 18months ago and I however waited until my current contract was up before I choose to move over. At the time the men installing the lines worked right outside my house however when checking if I can get it I...
My hub is not connecting to internet
I have gone through all the steps it asks online to fix the issue but it's still not connecting to the internet. I have tried resetting, checked all cables and waited for twice the time specified. Still no joy. I attempted to call, got through to a m...
Resolved! Broadband down Stourbridge dy9-why?
Morning The last 3-4 days our broadband has been worse than rubbish, its postcode dy9 in Stourbridge. Any idea why?Ta Ray
Resolved! Connect app not finding my hub5
HiThe connect app is not finding my hub 5 even though the iPad I am using to connect to it and do a hotspot check is right next to it. Please can someone advice.regards Helen
Need fibre fitted into my new bungalow
These are photos of the Fibre which UPP fitted into Horncastle then virgin media took over them and there customers the Fibre UPP box is opposite our new bungalow which is the darker brick on in last photo the grey bungalow is a virgin fibre customer...
I have an engineer appointment booked but it's not showing on my account & I need to cancel it
I have an engineer appointment booked but it's not showing on my account & I need to cancel it
Hub 3 green flashing light
My Hub 3 just dropped for no reason. Wife and I both work from home so this is not good. I use the Hub in modem mode with a Deco Mesh and have had this setup for over a year. Cables are all connected. I’ve tried a couple of ‘switch it off, wait a few...
My Virgin Media App Run a Test not working
 Had this issue since getting virgin just over a month ago, I've tried calling and no one seems to understand the issue and can't seem to connect to my hub from their end either. Internet cut off the other day and had an engineer out who replaced the...
