Recent DiscussionsOverall poor speed and connection Recently joined Virgin on Gig connection and worked fine for a day or so and now the speed is constantly dropping and if more than one device uses the WiFi it starts dropping out. Countless times o...Red light on router permanently on Hi - my router has started misbehaving today and now displays a permanent red light. I am still getting broadband but my download speed has reduced to almost half normal speed. I have tried all of th...Hub5 2.4g cameras and sockets not working So within the last 7 days my wifi cameras and also my smart plugs have all stopped working which previously have been working fine for ages which are all 2.4g. Is this due to virgin upgrading someth...Solid redline on my hub3 Hi just out of nowhere my router has stopped working with only a solid red line from what I have read it’s over heating however it doesn’t feel hot to the touch I did however turn it of for 15 mins w...Remote Reboot/Restart of Hub Hi, I'm away from home currently but need to Reboot/Restart my Router. I don't see anyway of executing this personally, so can someone from VM Support carry it out. Please Note: I do NOT want a RES...Regularly have to reboot Hub 3 Every few months, I have to reboot my Hub 3, then my WiFi pods disconnect and refuse to reconnect. I end up swapping them around because when setting them up, you have to assign them a location, even...2.4g wifi keeps dropping off As per title. Have a hub5, and has been working OK up until a few weeks ago, when the 2.4g signal dissapeared. 5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and...Connection dropping intermittingly Good afternoon! For about a week now I've noticed that my internet connection drops for around 5-10s every 20-60 minutes, sometimes multiple times over a 5 minute period and I have no idea why. I am...Red Light in HUB 3 Hi My Hub 3 has been displaying a red light for two days. I did all sugestions from your online help. I trying manage engineer appointment but can't win with your system. Still asking me for check m...Blocked Laptop I blocked my daughter’s laptop from using the WiFi thru the Virgin App. I have now resumed the connection but the laptop states connected but no WiFi. There are no devices which are currently blocked...
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