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Issue with internet keeps getting latency spikes every 30mins or so

Tuning in




  still have loads of latency issues with the internet, I don’t think it’s normal for it to be like this for over a week now? Posted before but still keeps happening? Any help as tried restarting the Hub5x but still same thing 


Forum Team
Forum Team

Hi @RyanS21,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you've been experiencing some connection issues recently. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this. How are things for you today? Any better?


Zach - Forum Team
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Alessandro Volta

@ForumTeam - Er, see the BQM and what the OP has reported.  That’s not normal and his question really is this:

Is Virgin Media causing these latency spikes by sending tests to his IP address or Hub MAC address?

Seph - ( DEFROCKED - My advice is at your risk)

Alessandro Volta

Yes VM YOU are causing these problems there is no need for your active  Statistics they mean nothing just do what BQM one ping a second and after all it show what your doing to what would be a perfect connection