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Djmarkhill
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Is the Hub 4 compatible with Virgin connect?

Hi, I've been searching the forums for help as I can't get my newly installed hub 4 to connect to the virgin connect app. I've read on here that it wasn't compatible last year. Has this been resolved?

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Client62
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Re: Is the Hub 4 compatible with Virgin connect?

It takes time for the VM back end systems to catch up with an installation / change of Hub.

If you have had a change of Hub it can be best to delete all the VM Connect data and re-install it on your mobile.

But getting VM Connect to start working is just a waiting game.

For the moment manage the Hub through the menus at http://192.168.0.1

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Djmarkhill
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Re: Is the Hub 4 compatible with Virgin connect?

Thank you, yeah it was installed on Wednesday l, I was hoping to check coverage as I'm not getting the best signal in 2 rooms so I was advised that I might be able to get a couple of virgin extenders via the app?

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Adduxi
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Re: Is the Hub 4 compatible with Virgin connect?

The official route is the Connect app.  It should allow you to identify any blackspots and order one Pod in the first instance.  However, sometimes it can be a bit flakey and you need to persist with it.

Note the Pods are only free to top tiers and VOLT customers, everyone else is £8 pm rental.

https://www.virginmedia.com/help/wifi-max - Wifi Pod information

If you can't get it to work, wait here a day or two for a VM Mod to pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Djmarkhill
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Re: Is the Hub 4 compatible with Virgin connect?

Thank you, I will be a volt customer once they've aligned my O2 and virgin contracts. Hopefully they'll pick this up thanks again 👍

 

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Alex_RM
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Re: Is the Hub 4 compatible with Virgin connect?

Hi Djmarkhill,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some issues setting up the connect app and arranging a WiFi pod.

Just wanted to check if you've been able to get the app up and running?

Let me know if you still need help.

Alex_Rm

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Djmarkhill
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Re: Is the Hub 4 compatible with Virgin connect?

Hi Alex 

 

No I'm afraid not,  I've tried everything but the app says it cannot find the hub

 

 

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