Is the Hub 4 compatible with Virgin connect?

[Djmarkhill]

Hi, I've been searching the forums for help as I can't get my newly installed hub 4 to connect to the virgin connect app. I've read on here that it wasn't compatible last year. Has this been resolved?

[Client62]

It takes time for the VM back end systems to catch up with an installation / change of Hub.

If you have had a change of Hub it can be best to delete all the VM Connect data and re-install it on your mobile.

But getting VM Connect to start working is just a waiting game.

For the moment manage the Hub through the menus at http://192.168.0.1

[Djmarkhill]

Thank you, yeah it was installed on Wednesday l, I was hoping to check coverage as I'm not getting the best signal in 2 rooms so I was advised that I might be able to get a couple of virgin extenders via the app?

[Adduxi · Accepted solution]

The official route is the Connect app.  It should allow you to identify any blackspots and order one Pod in the first instance.  However, sometimes it can be a bit flakey and you need to persist with it.

Note the Pods are only free to top tiers and VOLT customers, everyone else is £8 pm rental.

https://www.virginmedia.com/help/wifi-max - Wifi Pod information

If you can't get it to work, wait here a day or two for a VM Mod to pick this up and discuss.

[Djmarkhill]

Thank you, I will be a volt customer once they've aligned my O2 and virgin contracts. Hopefully they'll pick this up thanks again 👍

[Alex_RM]

Hi Djmarkhill,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some issues setting up the connect app and arranging a WiFi pod.

Just wanted to check if you've been able to get the app up and running?

Let me know if you still need help.

Alex_Rm

[Djmarkhill]

Hi Alex 

No I'm afraid not,  I've tried everything but the app says it cannot find the hub

[Zach_R]

Hi @Djmarkhill,

I'm so sorry to hear that this issue with the Connect App is ongoing. Can you clarify what troubleshooting and diagnostics you've performed thus far in an effort to remedy this?

Thanks,
 

[Djmarkhill]

Hi, I've restarted the router many times so far and I've also uninstalled and reinstalled the app few times too. 

[Client62]

Restarting the VM Hub does not help. 

The VM Connect app is not working either because of a VPN on your phone or the VM backend systems are not working.