Installation help

[MartinA213]

My mum has just received her hub, about 5 years ago she did have virgin media but after leaving due to price change and having work done on her house the line into the house was taken out.

The kit she received was a quick start kit, but as there isn't a line in its no good at the moment,  I've tried this evening to call virgin but after being on hold for nearly an hour I had to leave my mums to get my kids into bed.

After reading a few posts on here I'm assuming this will have to be a manned install...this isn't a problem but I can't get through to ask if this can happen.

Is there anyone that can help here please? 

Many thanks

Martin 

[Tudor · Accepted solution]

Call this number and they will arrange a technician to install a new internal socket. 

pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[MartinA213]

Thanks for a quick response,  will do this after work this evening 👍 

[Posidon]

Hi why did you order the self quick install if you know you need new cabeling socket you should have orderd engineer visit install he would do all that for you 

[Alex_RM]

Hi MartinA213,

Thanks for posting and welcome to our community 🙂

I can see it's been a couple of days since you contacted us regarding changing the self install to a technician visit.

If you've not been able to contact us please let me know and I can pop you over a private message.

Alex_Rm