I was due my Virgin Media Installation on Friday 4th Feb. Engineer arrived to find the cable still in the street. He said he's have to report it and I should expect a call.
No call
I chase that evening and am told there will be an engineer to the property on Saturday
By 1600 Saturday I call again to find there is no appointment booked.
Sunday I get a text to expect an engineer Monday, get a call Monday from the cable pull team and they dig up the drive and run a cable.
I then recive a test to tell me some work needs to be done and that will be booked in for the 25th February.
I get home to find the white box attached to my house with a cable attached, I call the Pre Pull number and he tells me works were successful and I just need an installation engineer
It then took me 4 calls to Customer service and the Pre-Installation team before they could be convinced the work was done. Even then, Customer service said it was done and the Pre-Installation team said it wasn't.
I am then told the earliest appointment is next week. I am without internet, phone and TV and I just need an engineer to come and connect me so I can return to my normal life.
My father is terminally ill and my children can no longer do their daily zoom call.
I wish I had seen this forum before I chose to sign up to Virgin, I wouldn't have tried.
I have been promised calls from reigonal managers that never materialise, does anyone have contact details of anyone further up than Customer service and the Pre-Installation teams?
