on 08-01-2022 11:22
So I have had the new hub 5 delivered and after set up I had a blue flashing light, I called up to get it activated The women said it would be done in 20 minutes to 1day Which is bull **bleep**. Got a text today to say it's activated but still got a flashing blue light and no internet, tried calling again and got hung up on. Anyone know were to call that will actually get this fixed because this is ridiculous
on 08-01-2022 11:36
your post is one of many over the last few days with the same problem - you can start with the activation line - 0800 953 9500 - you can try a full reset which may help or you can ring in again - not sure what the problem is but the staff solution seems to be to book a tech
try putting your old hub back on - some work immediately which means the activation has totally failed on the 5 - other do not work so would need VM to reactivate your old hub
on 08-01-2022 11:36
your post is one of many over the last few days with the same problem - you can start with the activation line - 0800 953 9500 - you can try a full reset which may help or you can ring in again - not sure what the problem is but the staff solution seems to be to book a tech
try putting your old hub back on - some work immediately which means the activation has totally failed on the 5 - other do not work so would need VM to reactivate your old hub
on 08-01-2022 14:00
Ye I finally got through to them they booked a tech for Monday I've tried my old one it doesn't work now I asked them to reactivate the old one to which they reply that no possible, a member of the house works from home as well so great not having the internet for 3 days
on 08-01-2022 14:44
@Crazyrunner wrote:Ye I finally got through to them they booked a tech for Monday I've tried my old one it doesn't work now I asked them to reactivate the old one to which they reply that no possible, a member of the house works from home as well so great not having the internet for 3 days
of course its possible - a bit difficult maybe for the CS staff in the call centres but take no notice of that they got you off the phone and the call will have been closed - nothing to do with helping the customer
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
on 08-01-2022 15:30
Spoke to vm cancelation department UK based hub 3 switched back on within 5 min all good again top speeds and engineer coming tuesday free of charge absolutley amazing you UK staff keep it up
Many many thanks
on 08-01-2022 16:30
Thanks I'll give that a go
on 10-01-2022 17:26
Hi Crazyrunner,
Thanks for your post and welcome back to the community.
I can see since your post you've had a tech visit as to which your Hub 3 has been re-installed.
How is your service currently?