on 25-08-2021 09:39
on 25-08-2021 11:45
on 25-08-2021 11:05
You might want to remove your personal details like account number, full name, etc from your post.
and contact customer services on 150 since you want to keep your broadband.
on 25-08-2021 11:45
on 25-08-2021 12:28
In that post that was originally here and has since been removed they only wanted to cancel TV and Telephone, but keep broadband, so I don't know if you could do that via writing.
on 25-08-2021 18:35
on 27-08-2021 18:53
Hi PompeyMonkey,
Thanks for your post and apologies to hear you are wanting to cancel or change the service.
As there isn't clear information here due to edits, the best way to get things sorted is to give the team a call on 0345 454 1111 option 1, 4 then 4 again.
The team can discuss a new package for broadband only if that's what's wanted. If you'd rather cancel the services as a whole, they can take your notice and set the account to disconnect too.
Please pop back and let us know how the call goes.
Thanks,