Hi,
The team often take a few days to get to you, you might have to wait till monday on here, or ring with total loss of service and remind them that under the ofcom compensation scheme, they need to pay you compensation for each day of loss of service as yiou have already called about it they need to pay for every day since until it is resolved.
Ofcom Site
ProblemA landline or broadband customer would be entitled to compensation if… Amount of compensation
| Delayed repair following loss of service | Their service has stopped working and it is not fully fixed after two full working days. | £8.06 for each calendar day that the service is not repaired |
| Missed appointments | An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. | £25.18 per missed appointment |
| Delays with the start of a new service | Their provider promises to start a new service on a particular date, but fails to do so. | £5.04 for each calendar day of delay, including the missed start date. |
Hope that helps
RR-THE-IT-GUY
