on 05-11-2021 23:26
Can anyone give any advise moved into a property with QuickStart but have Wi-Fi connection between hub and devices but no internet
Answered! Go to Answer
on 06-11-2021 13:27
Hi,
The team often take a few days to get to you, you might have to wait till monday on here, or ring with total loss of service and remind them that under the ofcom compensation scheme, they need to pay you compensation for each day of loss of service as yiou have already called about it they need to pay for every day since until it is resolved.
ProblemA landline or broadband customer would be entitled to compensation if… Amount of compensation
Delayed repair following loss of service | Their service has stopped working and it is not fully fixed after two full working days. | £8.06 for each calendar day that the service is not repaired |
Missed appointments | An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. | £25.18 per missed appointment |
Delays with the start of a new service | Their provider promises to start a new service on a particular date, but fails to do so. | £5.04 for each calendar day of delay, including the missed start date. |
Hope that helps
RR-THE-IT-GUY
on 05-11-2021 23:30
Most likely explanation is that the hub is not activated call
Equipment activation on 0800 953 9500
on 05-11-2021 23:32
Hello did call the activation line, they said they sent a signal, customer support said wait for 3 hours on Wednesday but it didn’t work
on 05-11-2021 23:43
on 05-11-2021 23:56
I can’t see any coax cables entering the property, there’s just a connection point in the living room, the cable supplied in my quick start are push fit cables
on 06-11-2021 00:01
Is it one of these as you can't get your picture approved?
on 06-11-2021 00:05
also do you have one of the two pictures below
on 06-11-2021 00:09
Similar but mounted on its side and without the logo, virgin said it’s there’s when I took out the contract
thanks for the quick response
on 06-11-2021 00:11
No I can’t see either of the two entering the properties, I do know the last tenant was there for a while and used talk talk, so don’t know how long it’s been since virgin was used their
on 06-11-2021 00:18