Getting “no ranging response”

[lisaclio]

Hi,

read another thread that I need to put in here my life errors. The internet is dropping every day now and it’s annoying because the router freezes. Particularly annoying when I’m on a call for work and it drops. Could I have an engineer visit as that’s what’s happened on previous threads. The incorrect password error log is wrong as it freezes the router and won’t let you in. 

22:04:25Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 22:03:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 16:25:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 16:25:7criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 16:15:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 16:15:48criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 16:14:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 16:14:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/11/2021 07:11:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/11/2021 07:36:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/11/2021 07:36:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/11/2021 03:18:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/11/2021 11:15:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/11/2021 11:15:10ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/11/2021 12:16:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/11/2021 19:47:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/11/2021 10:26:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Tudor]

We need you up/downstream stats as well.

[lisaclio]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	9	40	256 qam	21
2	138750000	9.3	40	256 qam	1
3	146750000	9	40	256 qam	2
4	154750000	8.9	40	256 qam	3
5	162750000	9	40	256 qam	4
6	170750000	8.9	40	256 qam	5
7	178750000	8.8	40	256 qam	6
8	186750000	8.9	40	256 qam	7
9	194750000	9	40	256 qam	8
10	202750000	8.9	40	256 qam	9
11	210750000	8.9	40	256 qam	10
12	218750000	8.8	40	256 qam	11
13	226750000	8.6	40	256 qam	12
14	234750000	8.9	40	256 qam	13
15	242750000	9	40	256 qam	14
16	250750000	9.1	40	256 qam	15
17	258750000	9	40	256 qam	16
18	266750000	8.9	40	256 qam	17
19	274750000	9	40	256 qam	18
20	282750000	9.3	43	256 qam	19
21	290750000	9.1	40	256 qam	20
22	306750000	9	40	256 qam	22
23	314750000	9	40	256 qam	23
24	322750000	8.9	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	22	0
2	Locked	40.9	9	0
3	Locked	40.9	27	0
4	Locked	40.3	34	0
5	Locked	40.9	43	0
6	Locked	40.9	33	0
7	Locked	40.9	40	0
8	Locked	40.3	36	0
9	Locked	40.9	43	0
10	Locked	40.3	42	0
11	Locked	40.9	25	0
12	Locked	40.9	22	0
13	Locked	40.9	16	0
14	Locked	40.9	14	0
15	Locked	40.9	20	0
16	Locked	40.9	12	0
17	Locked	40.9	24	0
18	Locked	40.9	42	0
19	Locked	40.9	20	0
20	Locked	43.3	25	0
21	Locked	40.3	26	0
22	Locked	40.9	20	0
23	Locked	40.3	26	0
24	Locked	40.3	23	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.5	5120	16 qam	9
2	39400000	43	5120	16 qam	12
3	46200000	43	5120	16 qam	11
4	53700000	43	5120	16 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	6	0

[Tudor]

Downstream power levels are high, but just within spec. All upstrEam channels are on 16 QAM when the should be 64 QAM. You probably need a technician’s visit, unless there is a known problem in your area. 

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Alex_RM]

Hi lisaclio,

Thanks for posting, and sorry to see you're having some issues with your connection.

I've been able to locate your account using your forum information, and can see there are no area issues affecting you.

I can see some of the hubs levels are slightly out of specification, however can see it's been some time since the hub was last rebooted.

Can you please reboot the hub and let me know if there is any change? If the levels are still out of specification then I can arrange an engineer visit.

Alex_Rm