Exposed broadband cable outside property

[UA]

Hi there,

I recently moved into a new place so Virgin Media installed the new broadband cable. Unfortunately, this cable is exposed along the entire front of the property including through the garden.

I'm worried that when I start work on the front garden that the cable could get damaged as it isn't buried - or through ongoing garden maintenance if it's left exposed amongst the plants I plan to plant. 

Does anyone know whose responsibility it is to hide and protect the cable?

Photo attached. Thanks in advance. 

 

[Tudor · Accepted solution]

Best option is to wait for a VM staff member to get to your post, could be a day or two.

[Ashleigh_C]

Hi there @UA

Thank you so much for your post and I am so sorry to see you have had this issue with your installation! 

I am going to send you a PM now so we can look into this and hopefully get something arranged.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

Thank you.