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Cable move

Davidgcrowe
Joining in

on ‎29-11-2023 16:09

Hi,

Could I arrange for my rv box cable to be extended and moved please? I've moved my TV and.cant use the box. I don't mind paying a charge 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎29-11-2023 16:34

There will be a charge of £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎02-12-2023 11:53

Hi Davidgcrowe 👋

Thanks for posting, and a warm welcome to the Forums.

I'm sorry to hear that your TV box is no longer in a suitable spot for you. As mentioned by Tudor, there is a one-time fee of £25 applied to your next bill, after the visit has taken place.

I've taken a look, and can see that you have spoken with our team since posting, and have been able to get an appointment booked for this relocation.

Please do let us know if you need anything else, and we'll be more than happy to assist.

Thanks,

Reece - Forum Team


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