on 12-06-2022 15:34
Had my kit sent to a home we’ve just moved into.
The cable line runs into the house to the socket but the router cable make end is fractionally too wide.
Any ideas, do I need an updated socket?
on 12-06-2022 15:35
* male end
on 12-06-2022 16:23
The new cables supplied are now push fit, not screw in. If you still have problems, please post some photos.
on 12-06-2022 19:48
on 12-06-2022 19:51
on 12-06-2022 21:23
Looks to me that is a standard TV socket, it certainly is not a VM one. The black cable on the far side of the picture looks like a coax cable could be VM of satellite. If this is not a VM cable you will need a maned install, so call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 15-06-2022 14:55
Hi kevkwilson, thanks for the message and sorry to hear that you have had an issue with the installation. Can you let us know how the engineer visit goes. - Chris
on 20-06-2022 07:40
All sorted.
The cable feed was the correct feed but just not connected and was in the wall void.
The engineer installed a new socket and linked everything up. Happy days
on 22-06-2022 08:53
Thanks for the update @levkwilson, I'm glad to see that your issue has been resolved.
If you need any further help please let us know, we will be happy to help 🙂
Regards
Nathan
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