on 06-07-2021 12:20
The brown box at the front of property are badly exposed, can these be fixed by Virgin Media technician?
Answered! Go to Answer
on 06-07-2021 14:15
on 06-07-2021 13:16
on 06-07-2021 13:23
Yes, if you call CS they can organise an engineer to replace or repair the box.
Or you can wait what could be several days for a VM person to pickup your post.
Depends how urgent it is.
on 06-07-2021 13:26
Thank you - I will upload a picture shortly.
on 06-07-2021 13:27
Thank you - I was previously on hold for quite some time, so I'll wait until a VM person picks up and replies on here. I'll add a picture in the mean time.
on 06-07-2021 14:15
on 07-07-2021 17:20
Hi VM,
Here is picture of the brown box that is broken.
on 08-07-2021 15:03
Hi tejalpatel
Thank you for reaching out to us in our community and welcome, sorry to see your brown box (Omni Box) is broken, I will be more than happy to arrange to get this fixed for you.
I have tried to, locate your account with the details we have for you but wasn't able, so I can help further I will send a invite into a private chat, please click on the purple envelope to accept?
Regards
Paul.
on 08-07-2021 15:11
Thanks Paul - I'll await the private message.
on 08-07-2021 16:51
Hi tejalpatel,
Thank you for joining me in a private chat and clearing security, I have arranged for a new cover to be put on as advised, the technician doesn't need to attend the property however will need access to the Omni box.
If you wish to view and change the appointment this can be done via your online account under help, my appointments.
Regards
Paul.