Virgin Media Community

[murthari]

i have had no internet/phone/tv for 24 hours now. I only get error message C233 on the screen. Can anyone suggest any fixes?

[newapollo]

Hi @murthari 

Are there any local issues?

https://www.virginmedia.com/help/virgin-tv-error-codes/c233 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

If not move onto https://www.virginmedia.com/help/virgin-tv-error-codes/c233/step2 

[Molly_T]

Hi Murthari 👋 welcome to the community! Thank you for posting. 

Sorry to hear about these issues with your service. I've had a quick look and it does appear there was an outage affecting you at the time of posting. This is now confirmed as ended. If you ever have service issues the first port of call is to check for an outage 👉 https://virg.in/service or call 📞0800 561 0061 so we can then investigate further and offer help if needed! 

Would you be able to let us know if you are still experiencing issues so we can offer further support? 

Thank you for your patience in the meantime. 

Wishing you all the best. 🌞