Wifi dropping and slow

[GreenGables]

Been a customer since June. 

Wish i wasn't.

Wifi is awful. Constantly telling me wifi is unavailable. 

Speed check tells me that there is wifi interference. 

Dreadful service and getting through to anyone... Let alone someone I understand is just impossible.

I am not technical whatsoever. 

[g0akc]

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@GreenGables wrote:

I am not technical whatsoever. 

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So you are not going to be up to doing any troubleshooting yourself?

[Ryan_N · Accepted solution]

Hi GreenGables, 

Thank you for your post and welcome to the forums. 

I apologise for the issues you've been experiencing since becoming a new customer. We would need to run through some diagnostics with you to help determine if there is a fault at play here. Firstly can you confirm to me if you know what hub do you have? Also, do you have the functionality to use an ethernet cable? 

Cheers, 

Ryan.