@Dalzelji wrote:
Hi
Got an issue with my Virgin Wi-Fi hub 3. Constant red light on the hub. Have phoned call center several times only to be informed that the hub is working fine.
I have rebooted and switched on and off the unit on many occasion's
However at busy periods during the evenings the Wi-Fi runs slow and the TV picture breaks up with interference. Unable to watch. I am currently paying over £120 a month for this service. Would appreciate any help to resolve.
If you are referring to the live TV picture breaking up with interference, then that is broadcast over the cabling and not via the internet.
Picture intererference such as breaking up may be due to a wrongly seated or faulty HDMI cable or HDMI port, although it's usually a signal problem and doesn't affect all channels.
Are there any known issues? Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there. THis can sometimes result in replacemnt boxes or hubs, or a tech appointment.
The Check Service Status is often only populated with details of wide spread outages. You could also try the automated Service Status number 0800 561 0061. This often gives details of more localised issues down to postcode level.
Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.
As advised by @lotharmat call 150 from a VM landline/mobile, or 0345 454 1111 from any other phone - select option 2 (faults) and ignore any promps to run tests etc, and then report both the hub and TV issues.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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